Terms of Sale & EULA

1. The seller

For direct purchases, the seller is Stavros Thalassinos, sole proprietor, Greece (VAT/ΑΦΜ EL160320426), Thesi Alonaki 0, Prodromos, Paros, 84400, Greece. Your contract of sale and your licence are both with us.

Payment is taken on a secure checkout page hosted by Stripe, our payment processor. Stripe processes the payment on our behalf; it is not the seller and does not resell Akova to you. You can pay by card, or by Apple Pay or Google Pay where your device and browser support them. VAT is calculated at checkout and shown before you pay, and we are responsible for accounting for it to the tax authorities. After payment Stripe emails you a receipt, and we issue a VAT invoice on request: email stavros.thalassinos@sthlabs.net.

Discount codes, such as an early-bird code, may be applied automatically when you follow a Buy link, or entered on the checkout page. A code applies only while it is valid and within any stated limit on the number of uses.

2. What you are buying

2.1 The licence

Akova is offered as a one-time purchase of a perpetual ("lifetime") licence, including every future update we release for Akova: fixes, improvements and new features, with no upgrade fee. Any subscription or add-on tiers, if offered, are described at the point of sale. Prices are shown in the currency and amount displayed at checkout and are inclusive or exclusive of VAT as indicated there.

2.2 What the lifetime licence covers

Included, forever:

• The complete on-device app — every Pro feature described on this site
• Every future update: fixes, improvements and new features, with no paid upgrades
• No account and no renewal. Each Mac is activated online once, then works offline with no licence check that can ever expire

Not included:

• Any future feature that costs us money to run per use (for example hosted cloud transcription that we run, hosted larger models, or an agent relay) — those are metered or subscription-gated for everyone, regardless of tier

We would rather write this down now than raise the lifetime price in two years and break a promise we already took your money for.

3. Licence delivery and activation

After payment you receive a licence key by email, normally within a few minutes, which activates Akova on up to 3 Macs you own or control. Keep your key confidential; you are responsible for use under your key.

Activation needs an internet connection once per Mac. When you enter your key, Akova sends it to our activation server together with a one-way hash of the Mac's hardware identifier and the Mac's name, and the server records that Mac against your licence. After that the Mac works offline and is not checked again. Reinstalling Akova on the same Mac does not use another activation.

Moving to another Mac. Deactivate a Mac in Akova ▸ Settings ▸ About on that Mac, or remove it from the list shown when you try to activate a new Mac while all 3 are in use. To prevent key sharing, you can deactivate up to 3 Macs in any 30-day period. If you need more, for example after a lost or broken Mac, contact us and we will help.

4. Your EU right of withdrawal, and the digital-content exception

If you are an EU/EEA consumer, you normally have a 14-day right of withdrawal for distance purchases. Akova is, however, digital content not supplied on a tangible medium. Under Article 16(m) of the Consumer Rights Directive (2011/83/EU, as amended), transposed in Greece by Law 2251/1994, the right of withdrawal does not apply to such content where performance has begun and, for a paid contract, where: (i) you gave prior express consent to begin performance during the withdrawal period; (ii) you acknowledged that you thereby lose your right of withdrawal; and (iii) we provided confirmation of that consent and acknowledgement on a durable medium.

For direct purchases, we do not ask you for that consent, so you keep your full statutory 14-day right of withdrawal, counted from the day of purchase, even after your licence key has been delivered. For purchases through the Mac App Store, Apple's own terms apply.

Independently of the statutory right, we offer a voluntary 14-day money-back guarantee that applies whether or not the statutory right has ended — see the separate Refund Policy.

How to withdraw or claim the guarantee. Where a right of withdrawal still applies to your purchase, you may withdraw by making an unequivocal statement to us before the 14-day period expires — by emailing stavros.thalassinos@sthlabs.net, or by using the model withdrawal form in Annex I(B) of Directive 2011/83/EU. Please give your name, the order number or licence key identifying the contract, and the email address at which you would like to receive confirmation. We will acknowledge receipt of your withdrawal by email on a durable medium, including its content and the date and time it was submitted, without undue delay. The same route is used to claim our voluntary money-back guarantee, so you do not need to work out which one applies to you before contacting us.

5. Refunds

Our voluntary refund terms are set out in the Refund Policy, which forms part of these Terms. For Mac App Store purchases, all refunds are handled by Apple under Apple's terms, not by us.

6. Consumer rights unaffected

Nothing in these Terms limits your mandatory statutory rights as a consumer under Greek and EU law, including legal guarantees of conformity for digital content (Directive (EU) 2019/770).

7. Licence grant

Subject to your compliance with this EULA and payment of applicable fees, we grant you a non-exclusive, non-transferable licence to install and use Akova for your personal or internal business use on the number of Macs permitted by your licence (3), for as long as this EULA remains in effect (see §14, Term and termination).

8. Restrictions

You may not:

• resell, sublicense, rent, lease, or redistribute Akova or your licence key except as expressly permitted;
• reverse-engineer, decompile, or disassemble the app except to the extent this restriction is prohibited by applicable law (including your rights under EU Directive 2009/24/EC on interoperability);
• remove or alter proprietary notices;
• circumvent licence enforcement or device limits; or
• use Akova to break the law.

9. Ownership

Akova, including all intellectual property in the software, its design, and its trademarks, is and remains owned by Stavros Thalassinos and its licensors. You own the licence, not the software. Akova incorporates third-party and open-source components (for example WhisperKit and other libraries); those components remain under their own licences, and the applicable notices are provided with the app. Text and transcripts you produce with Akova are yours.

10. Updates

We may provide updates, patches, and new features at our discretion. Updates are free for licence holders. Paid per-use services listed in 2.2 stay separate. Some features depend on your hardware (e.g. Apple Silicon), your macOS version, or third-party components you choose to install (e.g. Ollama models, third-party API keys), which are outside our control.

11. Third-party and optional cloud services

If you enable an optional feature that connects to a third-party service (for example a cloud transcription or language-model API using your own key), your use of that service is governed by that provider's terms and privacy policy, and you are responsible for any fees and compliance. We are not responsible for third-party services.

12. Disclaimer of warranties

To the maximum extent permitted by law, and without limiting your mandatory consumer rights (§6), Akova is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Akova is a productivity aid; transcription and AI text-processing can contain errors. Do not rely on it as the sole record for safety-critical, medical, legal, or other high-stakes purposes without independent review.

13. Limitation of liability

What we do not limit. Under Article 332 of the Greek Civil Code, any agreement made in advance that excludes or limits liability for wilful misconduct (δόλος) or gross negligence (βαριά αμέλεια) is void. We therefore do not exclude or limit our liability for wilful misconduct or gross negligence, for death or personal injury caused by our fault, for fraud, or for anything else that cannot lawfully be limited — including your non-excludable rights under Greek Law 2251/1994 on consumer protection and the legal guarantee of conformity for digital content (§6).

What we do limit. Subject to the paragraph above, and only in respect of slight negligence, our total aggregate liability arising out of or relating to Akova shall not exceed the amount you paid for your licence, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or business.

Because you are contracting as a consumer, this limitation is also subject to the unfair-terms rules in Article 2 of Law 2251/1994: if a court finds any part of it to upset the balance of rights and obligations to your detriment, that part does not apply to you, and the rest of this EULA is unaffected.

14. Term and termination

This EULA applies for as long as you use Akova. It terminates automatically if you materially breach it (for example by pirating or redistributing the app). On termination you must stop using and delete the software. Sections that by their nature should survive (ownership, disclaimers, liability, governing law) survive termination.

15. Governing law and jurisdiction

These Terms and this EULA are governed by the laws of Greece and, where applicable, mandatory EU law. Disputes are subject to the competent courts of Athens, Greece, without prejudice to any mandatory right an EU consumer has to bring proceedings in, or benefit from the laws of, their own country of residence.

16. Miscellaneous

If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. These Terms and the Privacy Policy and Refund Policy are the entire agreement between us regarding Akova for direct purchases.

17. Contact

Stavros Thalassinos · Thesi Alonaki 0, Prodromos, Paros, 84400, Greece · stavros.thalassinos@sthlabs.net